General Terms and Conditions

1) Object
Contracts for the sale of products, entered into at a distance via the electronic network on the "" site, are governed exclusively by these general contract conditions.

2) Parts
These general terms and conditions govern exclusively the sales contracts stipulated by the consumers, meaning as such the natural persons who act for purposes unrelated to the entrepreneurial or professional activity eventually carried out and Floppy di Ricci Roberta. based in San Benedetto del Tronto (AP), Via XX Settembre, 87 (p.iva 01538240449).
The purchase order made by those who are not resident or domiciled in one of the authorized states or by those who have not completed their eighteenth year is considered ineffective.

3) Conclusion of the contract and acceptance of the general contract conditions
The contracts for the sale of mobile telephony products or other products on the "" site are considered concluded at the time the purchase order made by the consumer is received by Floppy di Ricci Roberta.
Floppy di Ricci Roberta will promptly send the consumer receipt of the purchase order made by the consumer.
The consumer, with the electronic transmission of his purchase order, declares to have read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with Floppy di Ricci Roberta.

4) Consumer obligations
The consumer is required, before submitting his purchase order, to carefully read these general terms and conditions. The forwarding of the purchase order implies their full knowledge and acceptance.
Finally, once the online purchase procedure has been completed, the consumer is required to print and keep the present general contract conditions, already viewed and accepted during the contract conclusion phase.

5) Purchase method
The consumer buys the product, the characteristics of which are illustrated online in the relative descriptions and techniques, at the price indicated therein to which are added the delivery costs specified on the site.
Before submitting the purchase order, the unit cost of each selected product is summarized, the total cost in the event of the purchase of multiple products and the relative delivery costs.
Once the purchase order has been sent, the consumer will receive from Floppy di Ricci Roberta an e-mail message stating confirmation of receipt of the purchase order and containing information on the main characteristics of the purchased good, the detailed indication of the price , delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of the contract and information on the existence of the right of withdrawal, to the conditions and methods of its exercise displayed on the site. "Following the approval of the Decree of 4 July 2006
n. 223 "maneuver bis" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, the obligation to create the list of customers and suppliers is restored ", and therefore this entails the indispensable need to request the customers who request an invoice (instead of a simple receipt) to include VAT NUMBER and TAX CODE in the appropriate fields on the site.

6) Payment
The consumer can make the payment due by choosing one of the following methods.

a) Payment by credit card
Payment for purchases by credit card can be made exclusively with the following credit cards: VISA, MASTERCARD, and only by the holder / holder of the credit card.
Poste Pay cards are enabled for payment, as they belong to the Visa circuit.
The verification of the correctness of the payment data communicated by the consumer is the exclusive responsibility of the credit card issuing institutions.
In the event that the consumer intends to make payment by credit card, he can use a procedure, made available by AAAAAA and provided by Paypal / IWBank, suitable to ensure the confidentiality of data provided by customers. In particular, this procedure requires credit card data to be entered via Secure Socket Layer and communication between the bank and the store via Secure Channel.
b) Payment on delivery
Cash on delivery is accepted only if made with cash; consequently, pursuant to and for the purposes of art. 1197 of the civil code, payments made by check will not be accepted.
c) Payment by bank transfer
Payment by bank transfer is possible using the following details:
- Ubi Bank
- Branch of San Benedetto del Tronto
- Current account number: 30446
- IBAN: IT42W0311124400000000030446

registered to Floppy di Ricci Roberta
In the event that the payment is made by bank transfer, the purchased good will be sent to the address indicated by the consumer upon receipt of the bank account, therefore on average five days after the transfer was made.

After making the bank transfer, to speed up the processing times you can send the combined CRO to your order number by fax to the number: 0735585115 or via email to:

7) Delivery of products
The purchased good, together with the relative receipt / invoice, is delivered at the consumer's choice in one of the following ways.
a) Delivery made at our store.
The consumer can collect the goods purchased at Ricci Roberta's Floppy Tabaccheria in Via XX settembre n ° 87 in San Benedetto del Tronto (AP).
In the event that the consumer chooses this delivery method, the purchase order will be made available in our store. Without prejudice to the availability of the good, the consumer will pay upon collection of the goods.
The goods will be kept available to the consumer at the point of sale for the purpose of collection for seven working days.
b) Home delivery
Deliveries will be made on the national and international territory.
In the event that the consumer chooses this delivery method, the goods are delivered by courier to the address indicated by the consumer. Any specific needs must be presented to Floppy by Ricci Roberta by the consumer.
The delivery of the goods is guaranteed within a minimum of 24/48 hours in the national territory and 7/15 days for international destinations, unless the consumer has chosen the method of payment by bank transfer pursuant to art. 6, letter c) of this contract.
In the event that the consumer chooses the mode of delivery by courier, payment can be made in advance by bank transfer or credit card according to the instructions contained in art. 6, letter c) of this contract and Floppy di Ricci Roberta is required to send the goods when it receives confirmation of the transaction.
In the event that the consumer chooses the delivery method on delivery, the payment must be made exclusively by cash, to be paid directly to the courier upon delivery of the goods, and will involve an additional cost of € 4.00.
In case of non-delivery due to the absence of the recipient, to the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (Floppy di Ricci Roberta).

8) Guarantee of conformity and defective products
The products purchased on the "" site are subject to the discipline on the sale of consumer goods contained in the articles 1519 bis - 1519 nonies of the civil code.
The products delivered comply with the features shown online in the relative descriptions and techniques.
Floppy di Ricci Roberta is liable to the consumer for the lack of conformity existing at the time of delivery of the goods.
In the event that the goods delivered present a lack of conformity, the consumer has the right to restore conformity of the goods.
Without prejudice to the applicability of the remaining provisions contained in the articles 1519 ter and following of the Civil Code, the aforementioned right is recognized by the consumer as long as the good delivered has been used correctly, in accordance with its destination and as provided in the instructions for use attached to the product purchased by him. In particular, the aforementioned guarantee does not apply to the good that presents defects of conformity that the consumer knew at the time of the conclusion of the contract or not
he could ignore with the use of ordinary diligence.
a) Terms
The consumer is obliged to report to Floppy di Ricci Roberta the lack of conformity of the goods within 10 days from the date on which he discovered the defect. The consumer loses the rights listed above if he does not report the lack of conformity within the indicated deadline.

9) Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good. To exercise the right of withdrawal, you must inform us


The communication must be made at the following addresses;
- email:
- tel / fax: 0735 585115

FLOPPY by Ricci Roberta - Via XX Settembre n ° 87 SAN BENEDETTO DEL TRONTO (AP) ITALY

of his decision to withdraw from this contract by an explicit declaration (for example letter sent by post, fax or e-mail). To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal If you withdraw from this contract, you will be reimbursed for all payments made to us, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is earlier. Please send back the goods or hand them over to us or a.

FLOPPY by Ricci Roberta - Via XX Settembre n ° 87 SAN BENEDETTO DEL TRONTO (AP) ITALY

, without undue delay and in any case within 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period expires.

The direct costs of returning the goods will be at your expense.

You are only liable for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. "

Regulatory sources Art. 49 paragraph 1 h), paragraphs 4 and 5; art. 22 paragraph 1 e) Consumer Code; Annex A, Legislative Decree 21/2014 which modifies the Consumer Code

The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to: b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to control and that may occur during the withdrawal period; c) the supply of goods made to specifications or clearly personalized; d) the supply of goods that are likely to deteriorate or expire rapidly; e) the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery; f) the supply of goods which, after delivery, are inherently mixed with other goods; g) the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, which can be delivered only after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional; h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such services or additional goods; i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery; l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications; m) contracts concluded at a public auction; n) the provision of housing for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance; o) the supply of digital content through non-material support if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in such case he would have lost the right of withdrawal.
10) Safeguard clause

The online seller declares to be aware of the criminal and / or administrative responsibility resulting from the sale of alcoholic substances to minors of age or consequent to other violations of certain age limits established by law. Therefore, in the event that the order should include products whose sale is subject to age limits, the Seller undertakes to verify, through a reliable procedure that includes a check of personal identity and age, that the ordering party has reached the minimum required age

11) Express termination clause

In case of total or partial non-payment of the purchase price of the Floppy Ricci Roberta asset, it reserves the right to declare, pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the electronic address of the consumer.
12) On line dispute Resolution (ODR)
The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is specified below.

13) Applicable law and competent court
This contract is regulated by the Italian law. Any dispute relating to the stipulation, interpretation, execution or termination of this contract, will be referred to the exclusive jurisdiction of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

14) Postponement
For matters not expressly provided for in this contract, the provisions of current Italian law apply.